Terms of service

This Terms and Conditions document governs the use of the SOLECT online store including shopping and participation in promotions run by SOLECT. You can access this Agreement at any time from the bottom of any page of this website.

Purchasing from solect.nz

Solect.nz gives customers convenient, easy and secure shopping. Products displayed on the site shopping areas can be purchased using a secure online credit card transaction facility. Customers can be confident that all their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfillment. You will be given the option to register as a member of solect.nz. Your shipping address details will be filed saving you the effort of entering these details each time you purchase. This is optional and purchases can easily be made without having to register.

New Zealand Sales Only:

We only sell and ship products within New Zealand. We cannot make deliveries outside of New Zealand.

Pricing:

All prices are in New Zealand dollars (NZ$) and include GST (15% sales tax). All prices are correct at time of publication however, we reserve the right to alter prices for any reason.

Payment:

Payment can be made by Afterpay, Visa, Mastercard, and Debit Card.

Colours:

Every effort has been made to portray the colours of our products that appear on this website as accurately as possible. However, because the actual colours you see depend on the monitor you are using, we cannot guarantee that the online display of any colour will be completely accurate.

Security:

We use the secure Hosted Payment page solution from DPS to process online orders. Customers can see their cards being authorised and debited in real time, all in an SSL secure environment. The Hosted Payment page enables us to offer customers a safe and speedy online shopping experience. DPS is committed to protecting the security of your data. A variety of security technologies and procedures are used to help protect your personal information from unauthorised access, use or disclosure. When we transmit sensitive information (such as a credit card numbers) over the internet, we protect it using encryption, such as the Secure Socket Layer (SSL) protocol.

Contact Details:

If you have any queries regarding shopping with solect.nz, please email info@solect.nz or call (07) 543 9212.

Use of solect.nz by You:

Your right to use solect.nz is personal to you. You are responsible for all your own use of the service. You may not download, modify, transmit, or otherwise use any material from the site for public or commercial purposes. The sites content, information and advice is free of charge (unless otherwise stipulated). However, you are responsible for your own network and connection charges.

Children:

Solect.nz will over time provide content and information which children may find interesting and may wish to access. However, no one under the age of 13 years can provide any personal information. Minors under the age of 18 years are prohibited from making purchases on the service.

Disclaimer:

This site provides general information about solect.nz and the products and services they offer. The information contained in the site has been prepared solely for providing information about solect.nz, its subsidiaries and the services and products they offer. solect.nz reserves the right to change, delete or move any of the material on the site at any time without notice. We also reserve the right to limit quantities (including after you have submitted your order). We apologise for any inconvenience this may cause you. If you are not fully satisfied with your purchase please see our Return Policy for details on how to obtain a refund.

Solect.nz and its affiliates shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access this website. This includes viruses alleged to have been obtained from this website, your use of or reliance on this website or any of the information or materials available on this website, regardless of the type of claim or the nature of the cause of action. By your use of this website, you agree that you are using this website solely at your own risk.

Policy Changes:

Any changes to this policy will be posted here.



Gift Card Terms & Conditions

Gift Cards are a convenient way to give the gift of shoes to your SOLE-mate. They are redeemable online at solect.nz and at the SOLECT Tauranga, Auckland and Wellington stores.

SOLECT Tauranga
Tauranga Crossing
Shop 208
Tauriko
Tauranga 3110
New Zealand

SOLECT Auckland
Commercial Bay
1 Queen Street
Auckland CBD
Auckland 1010
New Zealand

SOLECT Wellington
110 Victoria Street
Te Aro
Wellington 6011
New Zealand

You can visit us in store to purchase, and specify any value. You can also add a personal message to the card carrier. When purchasing a gift card online, simply choose a value from the dropdown menu. Your SOLECT Gift Card will be emailed to the recipient specified, an order confirmation will be sent to the sender address you enter.

Gift cards not included in Sales.

Gift card redemption:

SOLECT Gift Cards are redeemable at any SOLECT store, and online at solect.nz.

To redeem a gift card instore, please present your physical gift card or the code in your gift card email to a staff member at the point of sale so they can apply this to your purchase.

To redeem a gift card online, simply enter the code from the physical gift card or gift card email into the "Gift card or discount code" box at checkout. You can find this in the order summary section and on the payment page.

If you are having any issues redeeming your gift card, please contact Customer Support by emailing: info@solect.nz or calling: (07) 543 9212.

View your balance:

You can check your Gift Card balance at any SOLECT store, or by contacting Customer Support by email: info@solect.nz or phone: (07) 543 9212.

Returns:

You cannot return or cancel your SOLECT Gift Card once it has been processed. Purchasers who wish to cancel or re-direct a Gift Card purchase to a recipient should contact us immediately via phone call.

Lost or stolen gift cards:

Gift Cards cannot be replaced if lost or stolen. Gift Cards have cash value and should be safeguarded accordingly.

Limitations:

You may not use a Gift Card to purchase other Gift Cards. SOLECT Gift Cards cannot be redeemed for cash or returned for a refund. Unused balances are not refundable or transferrable. SOLECT is not responsible for lost or stolen cards. Card value expires 24 months after date of issue.

SOLECT Rewards:

SOLECT Rewards points are earned on the purchase of a Gift Card. SOLECT Rewards points are not earned when using a Gift Card as payment for full-priced items.

Delivery information and requirements for gift card purchasers:

All orders of Gift Cards are subject to a process that compares purchaser information provided on the website with information about the purchaser provided by the purchaser's financial institution. If there is a discrepancy, your Gift Card order may be delayed until it can be corrected. If you have concerns about your order, please contact Customer Support by emailing: info@solect.nz or calling: (07) 543 9212. Please refer to your order number, or be ready to supply your email address.

We are not responsible for Gift Cards that are undeliverable or not received due to your failure to enter an accurate email address for the recipient. Please check to make sure the address of the recipient is correct and contact us if you suspect the recipient did not receive his/her Gift Card.

 

Acceptance of terms and conditions:

Purchasing a Gift Card constitutes acceptance of these terms and conditions, which may change at any time.

 


Welcome Discount Terms & Conditions

  • $20 Welcome Discount Code expires 1 month after signing up via Solect.nz and must be added at the Solect.nz checkout prior purchase, in the Discount Code field or entered by a retail staff member in store.
  • Minimum spend $50. Valid on full priced items only, excludes gift cards, shoe care products and shipping costs (if applicable).
  • Cannot be used in conjunction with any other discount or promotion code.
  • $20 Welcome Discount Code is applied when the code is entered or claimed at Solect.nz at checkout or instore.
  • Discount code may only be used once per customer.
  • Solect.nz reserves the right to amend or cancel discount/promotional codes without notice.
  • Solect.nz reserves the right to update their Terms and Conditions without notice.

Lazy Sneakers Terms & Conditions

  • For every lightly used pair of sneakers donated to the Lazy Sneakers drop-off point at Solect, we will take $20 off any full-priced footwear item.
  • One use per customer.
  • Not to be used in conjunction with any other offer.
  • In-store use only.
  • $20 off must be used on the same day as shoes are dropped off


SOLEMATE 10% Code Terms & Conditions

  • T&Cs: 10% off sitewide for logged in SOLECT rewards members. Valid 27\01\2024 - 11.59pm 29/01/2024. Full priced items only, not valid with any other discount. Online only.