Shipping & Delivery
Returns & Exchanges
If you are not 100% satisfied with your purchase from SOLECT you can return your item(s) for a full refund within 30 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.)
If you wish to exchange or return a product, please print out this Solect Return form, fill it out, and include it with your return.
In order to receive a FREE RETURN courier label, please email the team at firstname.lastname@example.org (please remember to quote your order number).
1. Money Back Guarantee - on full priced stock only
If the product purchased is returned within 30 days of purchase in the "Original Condition and Packaging” with "Proof of Purchase” a refund will be available. The refund will be processed by SOLECT in the same tender as the original purchase, for example, the Credit Card used at purchase will be the Credit Card used to process the refund. Please note: Refunds will only be provided on goods returned in their original condition and packaging unless faulty or otherwise deficient.
If a product is unsatisfactory, SOLECT can offer to exchange it for another one (i.e. a different size, colour etc) or another product of the same value. You are not required to pay for standard delivery on the outgoing replacement parcel. Proof of purchase is required in order to get an exchange. Please note, as mentioned above, products returned or exchanged must be in a resalable condition with original packaging intact and all labels etc returned with the item.
3. Repairs/Faulty Goods
If the returned product has a manufacturing fault that can be repaired, then SOLECT will arrange for the repair at SOLECT's expense. If the product has no warranty, or the fault is caused through fair wear and tear, then SOLECT can get the product repaired at the customer's request, however the cost of the repair will be charged to the customer.
If the product returned has a manufacturing fault that can not be repaired or replaced, SOLECT will offer a full refund or Credit Note including any postage charges depending on your preference.
If you have any enquiries please contact us for a more personal service at: 07 543 9212 or email us at email@example.com
Wherever possible we will endeavour to repair any manufacturing fault to a factory issue standard and return it to you FREE of charge. Where a repair is not possible or practical on a product with a manufacturing fault, we will replace the product with the same or similar product if available.
If a replacement is not available we will give you the option to either exchange it for any SOLECT products of the same value as your original purchase price OR provide a full refund OR Credit Note including any postage charges depending on your preference.
For the majority of returns, it takes around 5-10 Business Days for us to get your package, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card provider, it may take an additional 2-10 Business Days after your credit is applied for it to appear in your account.
The True Rewards dollars on your True Rewards card are like cash. You can use them in store, just like you would with an EFTPOS card. Anything you can get in store, you can buy instantly using your True Rewards card.
Simply use your True Rewards card the same as you would your ASB Rewards credit card.
For our generic size conversion chart please visit our Sizing Guide. You can email firstname.lastname@example.org or call our Customer Support Team on 07 543 9212 for more information on brands and their sizes.
Call the SOLECT Customer Service Team during our Opening Hours: 07 543 9212
Email the SOLECT Customer Service Team at any time: email@example.com
1. On any product page, scroll down and next to the description you will see a tab titled ‘REVIEWS’.
2. Once you click on that tab you will see a star rating section, and three text box sections. Please fill in as much information as you’d like. Then, click on the ‘Submit Review’ button.
3. Once you’ve submitted your review, it can take up to 5 business days for it to appear on the site.
1. Call us during opening hours at 07 543 9212 and someone from our customer service team will take care of your request over the phone.
2. Email us any time at firstname.lastname@example.org and one of our customer service team will unsubscribe your email address.
3. Click on the unsubscribe link at the bottom of one of our email newsletters.
1. Place all of the items in your shopping cart and proceed to checkout
2. Proceed through the checkout until you reach Payment. Under Your Payment Information, find the section labeled "Gift Card"
3. Enter your code in the box and click "Apply"
2. Under ‘Contact Information’ click the ‘Edit’ link
3. You will see a ‘Change Email’ selection box, click this and a field will appear for you to enter your new email. You will need to re-enter your password.
The notification list does not hold an item for you, and it does not obligate you to make a purchase so you are welcome to shop around while you wait. Items are available on a 'first come, first served' basis, so please make sure that you place your order quickly.
You need to enable cookies on your browser to enjoy all the shopping features on solect.nz. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on "SIGN OUT" link at the top of the page.
- Your Account and Contact Information
- Your Order History
- Your Wish List
- Your Product Reviews
- Your Email Subscriptions
- Your SOLECT Rewards Balance
- Check Gift Card Balance
Our mix of premium smart and casual styles will have you covered whatever the occasion. Whether you need something for the work-day or the weekend our hand-picked collection has been curated with you in mind.
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