Shipping & Delivery
We only deliver to street addresses in New Zealand.
Orders over $100 are delivered freight free within New Zealand. All other orders will be shipped at a flat rate of $3.00.
Generally, allow 1-3 business days for delivery. Rural and some residential areas may need an additional day.
When your order has been dispatched, you will receive an email with a tracking number to track the package. If you have your tracking number, you can track your parcel at CourierPost
Unfortunately, no, a physical address is required.
Yes, all packages require a signature. Please let us know if you would like your order left without a signature.
Our shipping partner is CourierPost.
Once an order is placed it is packaged and sent as fast as possible. If you no longer want the product you can call us on 07 543 9212 or email on email@example.com and we may be able to catch the order before it is collected by the courier. Unfortunately if the parcel is with the courier, please wait until you have received the order shipment and follow our return instructions to process for a refund or exchange.
Returns & Exchanges
You can return your items for FREE 30 days of purchase, for a full refund or exchange. Returns must be unworn, in the state you received them, and in the original packaging.
If you opt for a refund, this will be processed by SOLECT in the same tender as the original purchase. For example, the Credit Card used at purchase will be the Credit Card used to process the refund.
You can also choose to exchange your order for a different size, colour, or another product of the same value. You are not required to pay for standard delivery on the outgoing replacement parcel.
If you wish to exchange or return an online product, please print out this Solect Return form, fill it out, and include it with your return.
In order to receive a FREE RETURN courier label, please email the team at firstname.lastname@example.org (please remember to quote your order number).
Wherever possible, we will endeavour to repair any manufacturing fault and return it to you FREE of charge. Where a repair is not possible or practical on a product with a manufacturing fault, we will replace the product with the same or similar product if available. If the manufacturing fault that cannot be repaired or replaced, SOLECT will offer a full refund or Credit Note including any postage charges depending on your preference.
If the product has no warranty, or the fault is caused through fair wear and tear, then SOLECT can get the product repaired at the customer's request, however the cost of the repair will be charged to the customer.
If you have any enquiries please contact us for a more personal service at: 09 356 7228 or email us at email@example.com
The True Rewards dollars on your True Rewards card are like cash. You can use them in store, just like you would with an EFTPOS card. Anything you can get in store, you can buy instantly using your True Rewards card.
Simply use your True Rewards card the same as you would your ASB Rewards credit card.
For our generic size conversion chart please visit our Sizing Guide. You can email firstname.lastname@example.org or call our Customer Support Team on 07 543 9212 for more information on brands and their sizes.
Call the SOLECT Customer Service Team during our Opening Hours: 07 543 9212
Email the SOLECT Customer Service Team at any time: email@example.com
1. On any product page, scroll down and next to the description you will see a tab titled ‘REVIEWS’.
2. Once you click on that tab you will see a star rating section, and three text box sections. Please fill in as much information as you’d like. Then, click on the ‘Submit Review’ button.
3. Once you’ve submitted your review, it can take up to 5 business days for it to appear on the site.
1. Call us during opening hours at 07 543 9212 and someone from our customer service team will take care of your request over the phone.
2. Email us any time at firstname.lastname@example.org and one of our customer service team will unsubscribe your email address.
3. Click on the unsubscribe link at the bottom of one of our email newsletters.
1. Place all of the items in your shopping cart and proceed to checkout
2. Proceed through the checkout until you reach Payment. Under Your Payment Information, find the section labeled "Gift Card"
3. Enter your code in the box and click "Apply"
2. Under ‘Contact Information’ click the ‘Edit’ link
3. You will see a ‘Change Email’ selection box, click this and a field will appear for you to enter your new email. You will need to re-enter your password.
The notification list does not hold an item for you, and it does not obligate you to make a purchase so you are welcome to shop around while you wait. Items are available on a 'first come, first served' basis, so please make sure that you place your order quickly.
You need to enable cookies on your browser to enjoy all the shopping features on solect.nz. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on "SIGN OUT" link at the top of the page.
- Your Account and Contact Information
- Your Order History
- Your Wish List
- Your Product Reviews
- Your Email Subscriptions
- Your SOLECT Rewards Balance
- Check Gift Card Balance
Our mix of premium smart and casual styles will have you covered whatever the occasion. Whether you need something for the work-day or the weekend our hand-picked collection has been curated with you in mind.
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