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    FAQs

    Shipping & Delivery

    We only deliver to street addresses in New Zealand.
    Orders over $100 are delivered freight free within New Zealand. All other orders will be shipped at a flat rate of $10.00.
    Generally, allow 1-3 business days for delivery. Rural and some residential areas may need an additional day.
    When your order has been dispatched, you will receive an email with a tracking number to track the package. If you have your tracking number, you can track your parcel at CourierPost
    Unfortunately, no, a physical address is required.
    Yes, all packages require a signature. Please let us know if you would like your order left without a signature.
    Our shipping partner is CourierPost.
    Once an order is placed it is packaged and sent as fast as possible. If you no longer want the product you can call us on 07 543 9212 or email on info@solect.nz and we may be able to catch the order before it is collected by the courier. Unfortunately if the parcel is with the courier, please wait until you have received the order shipment and follow our return instructions to process for a refund or exchange.

    Returns & Exchanges

    If you are not 100% satisfied with your purchase from SOLECT you can return your item(s) for a full refund within 30 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.)


    If you wish to exchange or return a product, please print out this Solect Return form, fill it out, and include it with your return.


    In order to receive a FREE RETURN courier label, please email the team at info@solect.nz (please remember to quote your order number).


    1. Money Back Guarantee - on full priced stock only

    If the product purchased is returned within 30 days of purchase in the "Original Condition and Packaging” with "Proof of Purchase” a refund will be available. The refund will be processed by SOLECT in the same tender as the original purchase, for example, the Credit Card used at purchase will be the Credit Card used to process the refund. Please note: Refunds will only be provided on goods returned in their original condition and packaging unless faulty or otherwise deficient.


    2. Exchange

    If a product is unsatisfactory, SOLECT can offer to exchange it for another one (i.e. a different size, colour etc) or another product of the same value. You are not required to pay for standard delivery on the outgoing replacement parcel. Proof of purchase is required in order to get an exchange. Please note, as mentioned above, products returned or exchanged must be in a resalable condition with original packaging intact and all labels etc returned with the item.


    3. Repairs/Faulty Goods

    If the returned product has a manufacturing fault that can be repaired, then SOLECT will arrange for the repair at SOLECT's expense. If the product has no warranty, or the fault is caused through fair wear and tear, then SOLECT can get the product repaired at the customer's request, however the cost of the repair will be charged to the customer.

    If the product returned has a manufacturing fault that can not be repaired or replaced, SOLECT will offer a full refund or Credit Note including any postage charges depending on your preference.


    If you have any enquiries please contact us for a more personal service at: 07 543 9212 or email us at info@solect.nz


    Wherever possible we will endeavour to repair any manufacturing fault to a factory issue standard and return it to you FREE of charge. Where a repair is not possible or practical on a product with a manufacturing fault, we will replace the product with the same or similar product if available.


    If a replacement is not available we will give you the option to either exchange it for any SOLECT products of the same value as your original purchase price OR provide a full refund OR Credit Note including any postage charges depending on your preference.


    For the majority of returns, it takes around 5-10 Business Days for us to get your package, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card provider, it may take an additional 2-10 Business Days after your credit is applied for it to appear in your account.


    Please call the SOLECT Customer Support Team at 07 543 9212 for assistance returning a gifted item. They will need some information to find the account the gift was purchased with. You may need to provide either the phone number, first and last name, invoice number and/or email address of the account used to purchase the item.
    You have the option of exchanging an eligible order instead of returning it for a refund. The funds from the original order will be transferred to a Gift Card when the exchange is processed. Alternatively you can visit our Tauranga Store to complete the exchange. When the exchange order is returned, we will issue the refund back to a Gift Card for the full amount (minus shipping) or we will send the exchange product free of charge. Please give us a call on 07 543 9212 or email us info@solect.nz, and we will share more details on how to process an exchange.
    For the majority of returns, it takes around 5-10 Business Days for us to get your package, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card provider, it may take an additional 2-10 Business Days after your credit is applied for it to appear in your account.
    Orders with Gift Cards as payment will be refunded back to a Gift Card for your convenience. New Gift Card codes can be emailed to your email address on file.

    Payment Information

    SOLECT can accept international credit cards but we can only ship to a physical address within New Zealand. Please note that the credit card must be issued and contain a logo from either Visa or Mastercard.
    We use Afterpay as well as Payment Express, and accept Visa, MasterCard, American Express, ASB True Rewards and all other cards supported by this system. We do not accept checks or cash at this time.
    Using In Store
    The True Rewards dollars on your True Rewards card are like cash. You can use them in store, just like you would with an EFTPOS card. Anything you can get in store, you can buy instantly using your True Rewards card.

    Using Online
    Simply use your True Rewards card the same as you would your ASB Rewards credit card.


    Brands

    On our product page you will see a size chart link above the size selection box. For the product you are viewing this link will display the relevant brand’s sizing chart.
    For our generic size conversion chart please visit our Sizing Guide. You can email info@solect.nz or call our Customer Support Team on 07 543 9212 for more information on brands and their sizes.
    Click on the Brands tab located at the top of the home page menu. From there you can view all the brands that SOLECT stocks. Select a brand and narrow your search with the filters. To find out about new brands coming to SOLECT subscribe to our newsletter and follow us on Instagram and Facebook.

    General

    We're Here to Help You!
    Call the SOLECT Customer Service Team during our Opening Hours: 07 543 9212
    Email the SOLECT Customer Service Team at any time: info@solect.nz
    At this stage you can only buy our physical Gift Cards in store. eGift Cards can be purchased online. Call us on 07 543 9212 or email us at info@solect.nz and our team can organise a gift card for you. Gift cards can be redeemed in store or online.
    Due to how often styles are changing in our store we don’t do back orders. If a size is out of stock you can contact us any time through email info@solect.nz or call us on 07 543 9212 during opening hours. If you have any other queries regarding stocked styles or sizes our Customer Support Team will assist you.
    You can write a product review with just 3 steps:
    1. On any product page, scroll down and next to the description you will see a tab titled ‘REVIEWS’.
    2. Once you click on that tab you will see a star rating section, and three text box sections. Please fill in as much information as you’d like. Then, click on the ‘Submit Review’ button.
    3. Once you’ve submitted your review, it can take up to 5 business days for it to appear on the site.
    There are two quick and easy ways to unsubscribe from our mailing list.
    1. Call us during opening hours at 07 543 9212 and someone from our customer service team will take care of your request over the phone.
    2. Email us any time at info@solect.nz and one of our customer service team will unsubscribe your email address.
    3. Click on the unsubscribe link at the bottom of one of our email newsletters.
    Using your code is as easy as 1-2-3!
    1. Place all of the items in your shopping cart and proceed to checkout
    2. Proceed through the checkout until you reach Payment. Under Your Payment Information, find the section labeled "Gift Card"
    3. Enter your code in the box and click "Apply"
    1. Login in to your account at the top right of the page.
    2. Under ‘Contact Information’ click the ‘Edit’ link
    3. You will see a ‘Change Email’ selection box, click this and a field will appear for you to enter your new email. You will need to re-enter your password.

    The notification list does not hold an item for you, and it does not obligate you to make a purchase so you are welcome to shop around while you wait. Items are available on a 'first come, first served' basis, so please make sure that you place your order quickly.
    A cookie is a small amount of data that is sent to your browser from a web site. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your computer, not the cookies sent by other websites.

    You need to enable cookies on your browser to enjoy all the shopping features on solect.nz. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on "SIGN OUT" link at the top of the page.

    For more information about how we use cookies, see Our Privacy Policy.
    If you have any difficulties using our site, please let us know! You can email us on info@solect.nz or call us on 07 543 9212 to pass on the issue. Please let us know the device and browser you are using to access the site to help us troubleshoot the problem.
    With your SOLECT account, you will have access to the following information:

    - Your Account and Contact Information
    - Your Order History
    - Your Wish List
    - Your Product Reviews
    - Your Email Subscriptions
    - Your SOLECT Rewards Balance
    - Check Gift Card Balance
    SOLECT is a new destination fashion footwear store with our focus solely on delivering a premium experience to you and a selection of world-famous brands found nowhere else in New Zealand.

    Our mix of premium smart and casual styles will have you covered whatever the occasion. Whether you need something for the work-day or the weekend our hand-picked collection has been curated with you in mind.

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