60 Day Free Returns
Returns
We've extended our returns period for all online orders to 60 days to give you that extra peace of mind.
We supply FREE courier labels for all returns.
If trying on your purchase at home, please try on a carpet.
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60 Days Free Return
Return online orders within 60 days of purchase for a full refund. You can also choose to exchange your order for a different size, colour, or another product of the same or less value. You are not required to pay for standard delivery on the outgoing replacement parcel.
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For In Store Purchases
Returned items will receive either an exchange of equal value or store credit, if returned within 30 days of purchase. Returned items must be in new, unworn condition, with tags still attached.
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Consumer Guarantees Act 1993:
The Consumer Guarantees Act sets out minimum standards for goods sold. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or refund.
RETURNS INSTRUCTIONS
To return your order, please follow below instructions on packing and sending. These instructions must be followed for us to process your return.
- Print and enclose the Return Form.
- In order to receive a FREE return courier label please email the team at info@solect.nz
(please quote your order number)
- Ensure the item is in its original condition including the shoe box.
- Pack the item carefully so the product and the original box do not get damaged in transit - you are welcome to re-use the courier bag your purchase arrived in.
FAQs
I would like to return a gift that was sent to me. How do I do that?
Please call the SOLECT Customer Service Team at (04) 470 7677 for assistance returning a gifted item. They will need some information to find the account the gift was purchased with. You may need to provide either the phone number, first and last name, invoice number and/or email address of the account used to purchase the item.
How long does it take for me to get a refund?
For the majority of returns, it takes around 5-10 Business Days for us to get your package, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card provider, it may take an additional 2-10 Business Days after your credit is applied for it to appear in your account.
I am returning an item purchased with a Gift Certificate or Gift Card, how does that work?
Orders with Gift Cards as payment will be refunded back to a Gift Card for your convenience. New Gift Card codes can be emailed to your email address on file.
What if my product is faulty or needs repairing?
Wherever possible, we will endeavor to repair any manufacturing fault and return it to you FREE of charge. Where a repair is not possible or practical on a product with a manufacturing fault, we will replace the product with the same or similar product if available. If the manufacturing fault cannot be repaired or replaced, SOLECT will offer a full refund or Credit Note including any postage charges depending on your preference. If the product has no warranty, or the fault is caused through fair wear and tear, then SOLECT can get the product repaired at the customer's request, however, the cost of the repair will be charged to the customer.